Melbourne Handyman Services Privacy Policy
How we collect, use, store, and protect your information. We're matchmakers, not providers — and this policy reflects that limited role.
Table of Contents
Introduction
This Privacy Policy explains what information Melbourne Handyman Services collects, why, how it's stored, and how it's protected. By using the platform — as a customer or tradie — you consent to the terms below. We only match customers with independent tradies; we never perform handyman work ourselves.
1. Information We Collect
- Name, phone number, and email address
- Suburb, postcode, and job location
- Job request details — service type, timing, description
- Tradie ABN, business details, years of experience, and service area
- Basic device and browser data for site performance
2. How We Use Your Information
- To match a job request with the most suitable tradie
- To send SMS and email confirmations about a job or application
- To verify tradie ABNs against the Australian Business Register
- To investigate disputes and keep accurate records
3. How We Share Data
A customer's job details are shared with exactly one matched tradie by SMS — never with a group of competing tradies. Once a tradie replies "1" to accept, the customer's contact details are released to that tradie alone for that job. We never sell or rent personal information to anyone.
4. No Payment Data Stored
Because we never charge tradies for leads and never process payments between customers and tradies, we don't collect or store any payment or card information. There is no transaction processing on this platform, on either side.
5. Data Retention
We retain customer and tradie information for up to 12 months for auditing, dispute resolution, and compliance purposes. After that, data may be anonymised or deleted.
6. Data Security
- SSL encryption on all forms and pages
- Restricted internal access to sensitive information
- Regular review of security practices
7. Cookies & Analytics
We use basic cookies for site performance and anonymous analytics. We don't run invasive tracking or cross-site advertising.
8. Your Rights
- Request a copy of the data we hold about you
- Request correction or deletion of your data
- Unsubscribe from SMS or email communications at any time
If you believe your privacy rights have been breached and we haven't resolved it, you can contact the Office of the Australian Information Commissioner.
9. External Links
This site may link to resources such as vic.gov.au and Consumer Affairs Victoria. We don't control or guarantee their privacy practices.
10. Policy Updates
This policy may be updated as laws or our operations change. Continued use of the platform means you accept the current version.
11. Contact Us
For privacy questions, visit our Contact Us page.
We're matchmakers, not providers — this policy exists because that limited role still comes with real responsibilities around your data.
Last updated: July 2026 · Operated by Sevraj Pty Ltd, an Australian registered company.