Melbourne Handyman Services Terms and Conditions
How the platform works, your responsibilities, and ours. We're matchmakers, not providers.
Table of Contents
1. Introduction
These Terms govern your use of the Melbourne Handyman Services platform. By submitting a job request or registering as a tradie, you agree to these terms under Victorian law. We're matchmakers, not providers.
2. Platform Purpose
We introduce customers to independent tradies. We don't supervise, guarantee, or deliver any handyman work ourselves. All job outcomes, workmanship, pricing, and communication happen strictly between the customer and the tradie.
3. Customer Responsibilities
- Provide accurate details when submitting a job request
- Be available to communicate with the matched tradie
- Ensure safe property access for the tradie
- Arrange payment directly with the tradie — we don't process payments
4. Tradie Responsibilities
- Hold and maintain an active, verified ABN
- Maintain any licences and insurance required under Victorian law
- Reply "1" to accept a job offer within the SMS window
- Use customer contact details only for the accepted job — never beyond it
- Communicate honestly and deliver workmanship safely
5. No Guarantees or Endorsements
We don't guarantee a tradie's workmanship, availability, pricing, or response time. All agreements are made directly between customer and tradie. We accept no liability for conduct, damage, delays, or losses arising from a job.
6. Free Leads — Permanent
We will never charge a tradie for a lead. Ever. There is no subscription, no commission, and no platform cut on any job, now or in the future. When a job request is submitted, it's dispatched by SMS to a matching tradie. The tradie replies "1" to accept, and the customer's contact details are released to that tradie exclusively — never shared with anyone else for that job. The tradie contacts the customer directly. We take nothing from the transaction at any point.
The free-lead promise covers the lead itself, and nothing beyond it. Any cost a tradie chooses to incur while pursuing, quoting, or completing a job — fuel, materials, tools, subcontractor fees, quoting time, or any other expense — is entirely the tradie's own business cost. We are not liable for it, we do not reimburse it, and it has no connection to Melbourne Handyman Services or Sevraj Pty Ltd. Free leads means we never charge you to receive the opportunity; it does not mean we cover the cost of acting on it.
7. Disputes
Because no money moves through the platform, we don't process refunds — there's nothing on our side to refund. Disputes about workmanship, delays, damage, or pricing are between the customer and the tradie directly. We do keep records of disputes raised through Contact Us, and repeated substantiated complaints against a tradie can affect their standing on the platform, including reduced lead access or removal.
8. Lead Distribution
Job requests are matched to tradies based on suburb, trade category, and availability. We reserve the right to adjust dispatch timing, pause distribution, or restrict access for a tradie based on region, demand, verification status, or platform conduct. Duplicate or fraudulent job requests may be blocked. No public page states a maximum number of leads per period — any such limits, where they apply, are set out here in these Terms only.
9. Privacy & Data Use
We collect only what's needed to match customers with tradies — name, phone, suburb, and job details. Data isn't sold and is only shared with the matched tradie for that job. See our Privacy Policy for full detail.
10. Prohibited Activities
- Submitting fake or fraudulent job requests
- Misusing a customer's or tradie's contact details
- Harassment, abuse, or threats toward any party
- Spam or unsolicited advertising through the platform
11. Changes to These Terms
These Terms may be updated at any time. Continued use of the platform after an update means you accept the current version. The free-leads promise in Section 6 does not change.
12. Contact & Support
For questions about these Terms, visit our Contact Us page. For unresolved consumer disputes, you can also contact Consumer Affairs Victoria.
Last updated: July 2026 · Operated by Sevraj Pty Ltd, an Australian registered company.