Melbourne Handyman Services FAQ

Straight answers, no fine print buried in legal jargon.

Does it cost anything to submit a job?

No. Submitting a job request is free, and there's never a lead fee baked into the quote you receive, because we never charge tradies for leads either. We're matchmakers, not providers.

How fast will a tradie contact me?

Most requests are texted to a matching tradie within minutes, and most customers hear back within the hour during business hours. Emergency jobs get priority dispatch.

Do you check tradies before they join?

Yes — every tradie's ABN is verified against the Australian Business Register before they can receive a single lead. We don't check trade licences or insurance directly; that remains each tradie's legal responsibility under Victorian law.

What if the tradie doesn't show up?

Let us know through Contact Us. We can't force a specific outcome since we don't employ tradies, but repeated no-shows affect a tradie's standing on the platform.

Can I request more than one job at a time?

Yes, just submit a separate job request for each one. This keeps every job matched to the tradie best suited for that specific task, rather than one tradie trying to juggle unrelated jobs badly.

Do I ever pay for a lead?

No. We will never charge you for a lead. Ever. No subscription, no commission, no platform cut, no exceptions.

Is my lead shared with other tradies?

No. Once you accept a job offer by replying to the SMS, that customer's details are exclusive to you for that job.

How do I register?

Fill out the form on Join as a Tradie. We verify your ABN, review your application, and confirm by email once approved.

What's the catch?

There isn't one hiding in the fine print. Free leads for tradies. Honest quotes for you. That's the whole deal, and it's not a limited-time offer.

Can I turn down a lead?

Yes. Replying to accept is entirely optional — if the job isn't a fit for your skills, location, or availability that week, simply don't reply, and it moves on to the next tradie in line.

Do you process any payments?

No. Quotes, invoices, and payments happen directly between the customer and the tradie. We don't touch money on either side of a job.

What if I have a dispute?

Reach out through Contact Us. Since no money moves through the platform, disputes affect a tradie's standing rather than triggering a refund from us — there's nothing for us to refund.

Is this too good to be true?

We get asked this a lot in one form or another throughout this Melbourne handyman services FAQ. It's a genuinely different business model, not a trick — we make money elsewhere in the network, never from charging for a lead.